ck44m Privacy Policy
Your personal information is completely safe with us. Learn in detail here how ck44m collects, stores, and protects your data.
Table of Contents
Introduction & Scope
ck44m ("we", "our", "platform") operates a trusted online gaming service for players in Bangladesh. Your privacy matters to us. This privacy policy explains what kind of personal information we collect, why we collect it, and how it is used when you visit the ck44m website, create an account, or use our services.
This policy applies to all ck44m services — website browsing, account registration, deposits and withdrawals, bonus claims, support chat, and other related activities. By using our services, you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.
This policy applies only to individuals aged 21 or older. Further details on the protection of minors' data are provided below in Section 10.
Information We Collect
ck44m collects only the information necessary for the proper operation of our services. We may collect the following categories of data:
2.1 Identity & Contact Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Current address
2.2 Identity Verification Information
- National ID (NID) number
- Passport or other government-issued ID details
- Selfie or photo (where applicable)
2.3 Financial & Payment Information
- bKash, Nagad, Rocket, Upay account number or mobile number
- Bank account details (for bank transfers)
- Transaction history and amounts
2.4 Activity & Technical Information
- IP address and device information
- Browser type and version
- Session logs and platform activity history
- Game play history and betting details
- Cookies and similar tracking data
2.5 Communication Information
- Live chat support conversations
- Messages and attachments sent via email
- Details of complaints and requests
How We Collect Information
ck44m collects information through various methods:
Direct Collection
Information you voluntarily provide during account registration, deposit and withdrawal forms, KYC verification, and when contacting support.
Automatic Collection
Technical information is collected automatically through cookies, log files, and web beacons when you browse our website.
Payment Collection
When a transaction is completed through bKash, Nagad, Rocket, or Upay, the necessary payment information is collected securely.
Via Third Parties
Information may be verified through trusted third-party sources for the purpose of identity verification or fraud prevention.
Purpose of Using Information
Collected information is used only for the following legitimate purposes:
- Account management: To create, verify, and keep your account secure.
- Identity verification (KYC): To confirm age and prevent fraud.
- Financial transactions: To accept deposits, process withdrawals, and issue bonuses.
- Customer service: To resolve your complaints or requests promptly.
- Platform improvement: To analyze user experience and improve our services.
- Responsible gaming: To identify unusual gaming behavior and take protective measures.
- Security: To prevent unauthorized access and cyber threats.
- Legal obligations: To meet applicable legal requirements.
- Communication: To send important policy updates or account-related notifications.
ck44m never sells your information to third parties for personal gain. We use only what is essential for operating the service.
Sharing & Disclosure of Information
We generally do not share your personal information with third parties. However, sharing may be necessary in the following specific circumstances:
5.1 Service Provider Partners
ck44m works with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, and banking partners), identity verification, and technology infrastructure maintenance. These partners are given access only to the information needed to perform their designated tasks, and they are contractually bound to follow privacy standards consistent with this policy.
5.2 Legal Requirements
If we are required to provide information due to a valid court order, government directive, or legal investigation, we will do so. In such cases, we will make every effort to notify you in advance.
5.3 Fraud Prevention
If fraudulent activity, money laundering, or suspicious transactions are identified, information may be shared with the relevant security authorities.
5.4 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user data may be transferred to the new entity. We will provide advance notice in such cases.
Cookies & Tracking Technologies
The ck44m website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help the platform remember information from your previous sessions.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure secure connections. These cannot be disabled.
- Functional cookies: Remember your language preferences, display settings, and similar choices.
- Analytics cookies: Collect aggregate data on page views, click patterns, and usage behavior to help improve the service.
- Security cookies: Used to detect suspicious activity and prevent automated attacks.
6.2 Cookie Controls
You can allow or block cookies through your browser settings. However, disabling essential cookies may cause some services to not function properly.
Data Protection & Security
ck44m uses industry-standard technical and administrative measures to protect your information. Our security framework includes:
- SSL encryption: All data transferred between your browser and our servers is secured through SSL/TLS encryption.
- Encrypted storage: Sensitive information is stored on servers in an encrypted state.
- Access controls: Only authorized staff can access personal information for specific, defined purposes.
- Regular audits: Systems are regularly tested to identify security vulnerabilities.
- Firewall & intrusion detection: Active monitoring systems to prevent unauthorized access attempts.
- Two-step verification: An additional verification layer for account logins and high-value transactions.
While we strive to ensure the highest level of security, complete security on the internet cannot be guaranteed. If we become aware of any security breach, we will notify affected users as soon as possible.
Data Retention Period
ck44m retains your information only for as long as necessary — no longer. In general:
- Active accounts: Information is retained for as long as your account remains active.
- Closed accounts: Even after an account is closed, certain information may be retained for a set period to meet legal obligations and resolve disputes.
- Financial transaction records: Kept for a defined period for audit and legal requirements.
- Cookies and session data: Most cookies are deleted at the end of a session or after a set expiry period.
When information is no longer needed, we securely delete it or anonymize it so that your identity cannot be identified.
Your Rights
Every ck44m user has the following rights over their own information:
Right of Access
You may request to know what information we hold about you.
Right to Rectification
You can request correction of inaccurate or incomplete information.
Right to Erasure
You can request deletion of your data in certain circumstances, though legal obligations may apply.
Right to Object to Processing
You have the right to object to the use of your data for specific purposes.
Right to Portability
You can request your data in a structured, commonly usable format.
Right to Restriction
You can request temporary restriction of data processing in certain circumstances.
To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request as quickly as possible.
Privacy of Minors
ck44m strictly does not provide services to individuals under 21 years of age. Our platform is designed for adults (21+) only.
We never intentionally collect information from minors. Age verification steps are taken during account registration. If we learn that a person under 21 has created an account, that account will be closed immediately and any collected data will be securely deleted.
If you believe a minor has opened an account on our platform, please contact us at [email protected].
Third-Party Links
The ck44m platform may at times have functional connections with third-party service providers — such as payment gateways, game software providers (providers like Pragmatic Play, Evolution Gaming, Spribe) or identity verification services. These third parties have their own privacy policies and their data handling practices are beyond our control.
We only work with third parties who meet our standards for data protection. We still recommend that you review the relevant third party's privacy policy yourself.
Policy Changes
ck44m reserves the right to modify or update this privacy policy as needed. For any significant changes, we will notify you in the following ways:
- A clearly visible notice will be published on the website.
- A notification will be sent to your registered email.
- The "Last Updated" date at the top of this page will be updated.
Continued use of ck44m after any changes will be considered acceptance of the new policy. If you object to a policy change, please contact us before closing your account.
Contact
If you have any questions, concerns or requests regarding this privacy policy, please contact our support team. We are available 24 hours a day, 7 days a week to assist you in Bengali and English.
- Email: [email protected]
- Live Chat: Available 24/7 via the ck44m website
We are committed to responding to you as quickly as possible. Your privacy is our highest priority.
Need more information or assistance?
Our support team is available 24/7 — in Bengali or English.